Privacy Policy

1. Introduction

CleanFlowAI is committed to protecting the information entrusted to us by our clients and platform users while maintaining the highest standards of data privacy, security, and governance. This Privacy Policy explains how CleanFlowAI collects, processes, stores, and safeguards information when clients and authorized users access and use the platform.

Throughout this Privacy Policy, “CleanFlowAI”, “we”, “our”, and “us” refer to CleanFlowAI and its affiliated services. “Client”, “customer”, “user”, and “you” refer to any organization, business, individual, or authorized representative using the CleanFlowAI platform. CleanFlowAI processes data solely to deliver data profiling, data quality, data transformation, data augmentation, data migration, data modernization, and data governance services as requested and authorized by the client.

2. Information We Collect

We collect account information such as name, business email address, organization details, and authentication information required to access the platform. We may also collect platform usage information to improve platform performance, user experience, operational reliability, and security monitoring.

Customers may upload or connect business data from files, databases, cloud storage platforms, ERP systems, CRM applications, and other enterprise sources. All data processed within CleanFlowAI is protected through enterprise-grade security controls. CleanData Shield helps safeguard customer information through continuous security monitoring, access controls, audit logging, threat detection, and data protection mechanisms, ensuring that customer data remains secure, confidential, and accessible only to authorized users.

3. How We Use Information

Information is used to provide platform functionality, authenticate users, perform data processing activities, and improve service performance. We also use operational information to maintain platform security and reliability.

Customer data is processed solely to execute data governance workflows, data quality validation, transformation, migration, modernization, and related business operations authorized by the customer.

4. Customer Data Ownership

Customers retain full ownership of all data uploaded, connected, processed, or generated within CleanFlowAI. We do not claim ownership rights over customer datasets, reports, blueprints, rules, or outputs.

CleanFlowAI acts as a trusted data processor and handles customer information only according to authorized instructions and configured workflows within the platform.

5. Data Security and Protection

CleanFlowAI uses enterprise-grade security controls including encryption in transit, encryption at rest, secure infrastructure, and continuous monitoring. These measures help protect information from unauthorized access, disclosure, or alteration.

Security controls are regularly reviewed to maintain a secure operating environment and support customer compliance requirements across regulated industries.

6. User Access and Authentication

CleanFlowAI supports Multi-Factor Authentication (MFA) to strengthen account security and reduce the risk of unauthorized access. Additional verification methods help ensure that only approved users can access sensitive information.

Role-Based Access Control (RBAC) allows organizations to define permissions based on business responsibilities. Users can only access the data, workflows, and functions relevant to their assigned roles.

7. Data Retention and Deletion

Customer information is retained only for as long as necessary to provide services, meet contractual obligations, and satisfy applicable legal requirements. Retention periods may vary depending on customer configurations and regulatory requirements.

Customers may request data export, deletion, or account closure according to applicable agreements and platform policies.

8. Third-Party Integrations

CleanFlowAI integrates with business applications, databases, cloud storage services, and enterprise platforms to facilitate secure data movement and processing. These integrations operate through authorized connections and approved permissions.

We do not sell customer data to third parties and only share information when necessary to provide requested services or comply with legal obligations.

9. AI and Automated Processing

CleanFlowAI uses artificial intelligence to assist with data profiling, quality rule recommendations, field mapping, anomaly detection, and workflow automation. AI capabilities are designed to improve efficiency while maintaining user oversight.

All AI recommendations remain subject to user review, approval, and control before implementation within production workflows.

10. Compliance and Governance

CleanFlowAI is built to support the compliance and governance obligations of the regulated industries we serve. The platform provides audit logging, access controls, and traceable, reversible workflows that help customers demonstrate accountability to regulators, auditors, and internal stakeholders.

We align our operational and security practices with applicable data protection laws and industry standards, and we support customers in meeting their own regulatory and governance requirements.

11. Cookies

CleanFlowAI uses cookies to maintain secure sessions, improve platform performance, and enhance user experience.

12. Children’s Privacy

CleanFlowAI is intended for business use and is not designed for children or minors. We do not knowingly collect personal information from children.

13. Changes to This Policy

This Privacy Policy may be updated periodically to reflect improvements in our services, legal obligations, or security practices. Updated versions will be published through appropriate communication channels.

Continued use of the platform following any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

For questions regarding privacy, data protection, or security practices, please contact the CleanFlowAI team through the official support channels provided by Infiniqon, or through our contact page.